At Seaside Trinkets, we want you to love your handmade jewelry. If you’re not completely satisfied with your purchase, we’re here to help.
🔁 Returns
We accept returns within 14 days of delivery for eligible items.
To be eligible for a return:
- The item must be unused, in its original condition, and in original packaging
- Personalized or custom-made items cannot be returned unless they arrive damaged
To start a return, please contact us at [email protected] with your order number and reason for return.
💸 Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–7 business days.
Please note: Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item sent or damaged item).
📦 Damaged or Wrong Items
If your order arrives damaged or incorrect, please contact us within 3 days of delivery with photos of the item and packaging. We will send a replacement or issue a refund at no extra cost to you.
🚫 Non-Returnable Items
- Custom or personalized items
- Earrings (for hygiene reasons, unless damaged on arrival)
- Items marked as final sale
📬 Return Shipping
Customers are responsible for return shipping costs unless the item was defective or incorrect.
For all return requests and questions, please contact:
📧 [email protected]